LOETB is committed to providing the highest standards of service delivery, whether in the provision of educational programmes or learning support services. Our Customer Care Policy sets out how we provide a quality service and the standards that you can expect from us.

Appeals Process

If your complaint cannot be resolved by our staff or, if you are unhappy with the response you receive, you should contact:

Corporate Services, LOETB, Castle Buildings, Tara Street, Tullamore, Co, Offaly.

 All complaints received by LOETB will be dealt with as follows:

• Written acknowledgment within 5 working days.
• Response within 20 working days (If it is not possible to meet this target, we will inform you and continue to do so until the matter is resolved).
• The response will provide a contact name, telephone number and email address.

Appeal to Ombudsman

The Office of the Ombudsman is empowered to examine complaints arising from any action taken  by ETBs in the performance of administrative functions. The Ombudsman will only deal with a complaint after it has first been dealt with through the internal complaints system of the ETB.

LOETB is committed to providing you with a high quality service. However, we recognise that mistakes or delays will occasionally occur. If you are not satisfied with our service, please let us know so that we can work to improve them. A complaint can be made iby filling in the Complaints Form above. LOETB will endeavour to resolve your complaint without delay. If you are dissatisfied with the outcome of the complaints process, you may request an examination of your complaint by the Office of the Ombudsman.

Postal Address: Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
Phone: 01 6395600
Fax: 01 6395674
Website: www.ombudsman.ie